Refund Policy

1. Overview

At SnapCards, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for your subscription.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with SnapCards Pro for any reason, you may request a full refund within 14 days of your initial purchase.

3. Eligibility for Refunds

3.1 Eligible Refunds

You are eligible for a refund if:

• You request a refund within 14 days of your initial subscription purchase
• You experience technical issues that prevent you from using the Service and we are unable to resolve them
• You were charged in error or billed incorrectly

3.2 Non-Eligible Refunds

Refunds will not be provided in the following cases:

• More than 14 days have passed since your initial subscription purchase
• For subscription renewals (monthly or annual)
• If you have violated our Terms of Service
• If your account has been suspended or terminated for policy violations
• For partial months or unused portions of your subscription period

4. Free Starter Plan

The Starter plan is free and requires no payment. There is nothing to refund. You can use the Starter plan indefinitely.

5. Subscription Cancellation

You can cancel your Pro subscription at any time from your account settings. Upon cancellation:

• Your Pro features remain active until the end of your current billing period
• After the billing period ends, your account reverts to the free Starter plan
• Your decks and flashcards are preserved, but usage limits will apply
• You will not be charged for subsequent billing periods
• No refund will be provided for the remaining time in your current billing period

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at support@snapcards.ai
2. Include your account email address and a brief explanation of why you're requesting a refund
3. Include your order/transaction ID if available (you can find this in your email receipt from Paddle)

We will review your request and respond within 2-3 business days.

7. Refund Processing

Once your refund request is approved:

• Refunds are processed through Paddle, our payment processor
• The refund will be issued to the original payment method used for the purchase
• Processing time typically takes 5-10 business days depending on your bank or payment provider
• You will receive an email confirmation once the refund has been processed
• Your premium access will be revoked immediately upon refund approval

8. Technical Issues

If you experience technical difficulties with SnapCards, we encourage you to contact our support team before requesting a refund. We are committed to resolving technical issues promptly and will work with you to ensure you can use the Service as intended.

9. Billing Errors

If you believe you have been charged in error or billed incorrectly, please contact us immediately. We will investigate the issue and, if confirmed, process a refund promptly regardless of the 14-day window.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

11. Service Provider

SnapCards is operated by PE Suleimanov N.R.

12. Contact

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at support@snapcards.ai.